RESUME OF MARK SILVERBERG
	616 23rd Street NW
	GW Ivory Tower #401
	Washington, D.C. 20052
	
	(512) 826-7004
	masilver@gwmail.gwu.edu
	http://marksilver.net/linkedin 

== EDUCATION ==
THE GEORGE WASHINGTON UNIVERSITY, School of Business (Washington, DC)
	Bachelor of Business Administration, Management Information Systems (May 2013)
	Coursework includes: Micro Economics, Calculus for Business, Statistics, Organizational Behavior, and Psychology

LIBERAL ARTS AND SCIENCE ACADEMY at L.B.J. HIGH SCHOOL (Austin, TX)
	Diploma	(June 2009)

== WORK EXPERIENCE ==
SELF-EMPLOYER (Austin, TX and Remote)
Freelance Technologist (2004 - Present)
 - Improve the use of technology at customer’s location including network and computer set up; assist with hardware and software acquisition, web development
 - Provide remote and on-site support for software including Windows, Microsoft Office, Adobe and Mac
 - Clients have included an attorney, accounting firm, dress shop, home users

TERMINAL B, LLC	(Austin, TX)
Information Services Intern (paid) (June 2009 - Aug. 2009)
 - Assisted with customer support through the phone and an online ticketing system
 - Maintained in-house network and server administration including hardware and software upgrades
 - Aided management in introducing new ERP/CRM solution into company workflow; acted as management-employee liaison for adjusting to new procedures

SETON FAMILY OF HOSPITALS (Austin, TX)
Information Services Intern (non-paid) (Sept. 2008 - Feb. 2009)
 - Received high-school credit for winter/spring internship through program, “Research Practicum”
 - Simplified Cisco wireless IP phone deployment workflow through research; process adopted by team
 - Programmed innovative project from the ground up that integrated project management, voice over internet protocol, and disaster recovery

AUSTIN INDEPENDENT SCHOOL DISTRICT (Austin, TX)
Senior Student Network Administrator, Summer Employment (paid) (June 2007 - Sept. 2007)
 - Provided front-line support for school administrators, faculty, and students for on-campus technology
 - Led student-run effort of installation and up-keep of three Dell servers and one Apple XServe

== SKILLS / ACTIVITIES ==
 - Computers: R (Statistical Computing), Adobe inDesign, Microsoft Windows and Apple Server editions
 - Development: Ruby (with Sinatra and Rails), PHP, SQL, with experience in cloud computing/SaaS, and contest-winning voice/text/instant-messaging applications (unified communications)

- Lead Designer, High School Literary Magazine, Austin, TX, 2008-2009
- Lead Network Administrator, Student Technology Administrative Council, Austin, TX, 2006-2009
- Technical Volunteer, Volunteer Healthcare Clinic, Austin, TX, 2007 - Present
- Volunteer, Knowbility Inc., Austin, TX, 2004-2007
- Interests include photography and traveling.